About OneWorkForce
OneWorkforce Mobile is a state-of-the-art mobile app for Android, that allows you to real-time monitor your contact center activity anywhere and anytime. Follow your services and agents, compare real and planned...
OneWorkforce Mobile is a state-of-the-art mobile app for Android, that allows you to real-time monitor your contact center activity anywhere and anytime.
Follow your services and agents, compare real and planned indicators and always keep track of your SLA… while away from the contact center.
It is possible to analyze several KPIs (Service Level, Demand, Answered, Abandon Rate, Average Service Time, Agents and Average Speed of Answer) and visualize each KPI chart detail in daily or 15 minute intervals.
All the real time KPIs can be compared to their planned counterparts to immediately identity deviations.
Previous Versions
Here you can find the changelog of OneWorkForce since it was posted on our website on 2019-11-06 12:45:00.
The latest version is 1.2.1 and it was updated on 2024-04-22 16:30:09. See below the changes in each version.
OneWorkForce version 1.2.1
Updated At: 2014-05-29
Disclaimer
Official Google Play Link
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